| faq
How long will it take to recieve my order? TOP
Most items are custom made just for you. Please allow at least 2-9 business days for us to ship your order (depending on the item). Business days do not include weekends and Holidays. You will be notified of busy seasons such as Christmas, these times may require more that 10 business days. Please let me know if you need a rush order as we will do our best to accommodate you! How will I know when my gift is shipped to the recipient? TOP
You will receive a confirmation via USPS regarding ship date, tracking number and time/date. What is your return policy? TOP
We want you to be completely satisfied with your purchase. If you are not 100% satisfied you may return your item(s) within 14 days of the date you received the order (allow for transit), unused, unwashed, in original condition and packaging, for a complete refund, (excluding shipping charges). Exceptions to this policy will be at the sole discretion of Baby Jake's and will be issued a store credit minus a 25% restocking fee.
***Personalized & custom sales are final.***
Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available a store credit will be issued. Apparel that were purchased as a set, must be returned as a set. Returns may only be credited back to the card used to make the original purchase. Is my credit card information secure? TOP
Absolutely. I truly understand your security concern when purchasing via the Internet. I guarantee my commitment by providing your credit card number with protection through a secure server. NO ONE BESIDES THE CREDITOR WILL HAVE ACCESS TO YOUR CREDIT CARD NUMBER. You are 100% protected! What shipping method is used? TOP
We have found that USPS is the most cost effective way to ship our items and
enables us to ship many of our items free of charge.
Items that weigh less than a pound ship via first class mail (typically takes
4-9 business days).
Items weighing over a pound ship via Priority mail (typically takes 2-3 business
days)
We process orders everyday Monday-Friday (excluding holidays). As soon as
your order is processed, you will recieve shipping confirmation via email. If
there is any delay in processing your order you will be notified immediately.
Rates are for shipping within the 48 contiguous states of the U.S. Shipping
to Alaska, Hawaii, and overseas will vary depending on the location to be shipped.
Do you offer FREE SHIPPING on any of your products TOP
YES! We are pleased to offer free shipping on all baby bibs & chenille burp cloths! Do you sell Wholesale? TOP
Yes! Please visit our wholesale page and fill out our application. As soon as your information is approved we will forward Baby Jake's guidelines and prices sheets after approval. How can I give my feedback regarding Baby Jake's items? TOP
You can either leave your feedback in our Guest Book or you can contact me directly at (714) 309-7743 or at dayna@babyjakes.net. I would love to hear your ideas, suggestions and gift feedback. I thank you in advance for your time and and appreciation of our handmade baby gear! Can local customers visit "Baby Jake's"? TOP
Absolutely! Just send an email to dayna@babyjakes.net
stating time frames you are available and we can set an appointment! Can local residents pick up orders? TOP
Absolutely! If you choose to pick up your order rather than us shipping it, please enter "freeshiprwd" at check for shipment deduction. Where can I check the status of my order? TOP
You can use our Order Tracking page to check the status of your order at any time. |
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Like most mothers, it is important to me that the products I use for my children are well-designed, safe, stylish, yet practical. With this in mind, I’ve sought out the highest quality fabrics, silkiest washable satins and coziest knits on the market to create our unique line of blankets & accessories. Each item is lovingly constructed, handmade in the USA, 100% guaranteed and loved by all three of my children! With my sincerest commitment to pleasing you, I pledge that you and your families will fall in love with Baby Jake’s too!
 Sincerely,
Dayna
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Oh my goodness gracious!!!! I am simply over-the-moon for the tees!!!!!!!! I so wish I could have done color but now that I know how fantastic they are in person... I will order more (in color) in the future. Thank you so very much. Not only are they perfect but your speediness is amazing. I am truly grateful for your promptness and professionalism. I assure you that we will have oodles of pictures for you. Thank you!! Enjoy the last few preggo days! xoxo
~ Angela (Bee Bops & Lollipops retailer)
Thank You so Much for the birthday wishes! It means a lot. Being a mom can sometimes be a thankless job, But well worth the reward. I LOVE MY SHIRT. I plan to buy a few more so you will be hearing from me soon. I have had numerous compliments on it. So hopefully I'm able to send some business your way. Thank you again for being so kind.
~ Amber Gros, Cincinnati, Ohio
Hi Dayna! I received my blanket yesterday and it is absolutely gorgeous! As I mentioned it was for one of my best friends who is expecting her first baby, and she just loved it. Thank you again for your stunning work and fabulous customer service!
~ Lara Bazan, Los Angeles, CA
Dayna, I am SO sorry that I have not sent you a note earlier. I just love that fabric (pink poodle) that I got! I think that you should make a couch out of it! Ha Ha! I am making a blanket for my daughter, so I hope that she loves this fabric as much as I do. I appreciated the packaging too! It's those little touches that make things special. Kudos to you and your company! Thanks again!
~ Tamara G. (a baby Jake's fabric fan!)
I love it! I had another one a friend's mom made for me, but it was not nearly the same quality as the ones you make, and it didn't work as well. I used the one I got from you today at a baby shower, and it works great. I can see my baby perfectly and no one can see me nursing. Now I can feel comfortable nursing in public. Thank you.
~ Stacy, Chino Hills, CA
I bought a small minky lovey for my son Ethan last year and it's definitely turned into his security blanket. Compliments on such an awesome lovey.
~ Novia Cheng, Irvine CA
Hi Dayna, I received the yellow lovey yesterday and wanted to let you know that your work is top notch and I have NEVER felt anything as soft as this blanket!!!!! Thank you!
~ Hope B. CA
The baby diva onesie and the hat and diaper pants were a hit!!! I let everyone know where I got them!!! Hmmm, I am going to think of something fun for all four nieces and perhaps give them as Christmas presents!! I will keep in touch and thank you again for the beautiful outfit!!!
~ Sarah Marino, CA
Hi Dayna, Thanks for all your extra special effort to help me find the perfect gift for my niece Jessica's new baby boy, Nathan. She sent me a thank you card letting me know that your suggestion on what color to pick was perfect...thanks again...I'll be ordering again soon!
~ Lore
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